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Hello, i make rental order at rental app with 2 (or more) product with serial number attached.

Example:

  • C-Stand > SN: CSTAND/a/1
  • Light Stand > SN: LST/b/1

After order complete, i want to pickup the product, i go to delivery order menu to validate. But when i click validate a popup:

VALIDATION ERROR
This lot CSTAND/a/1 is incompatible with this product Light Stand 

I REALLY NEED HELP, BECAUSE I NEED THIS THING TO WORK ASAP TOMORROW :(

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Could you please share some screenshots of product master, lot and error

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