Hola ! Alguien que pueda ayudarme hace, poco me cree una cuenta, odoo restaurant, el problema es que al momento de la impresión del ticket de pago no me imprime y aparece la pantalla del PC en blanco y no hace nada
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Contabilidad
- Inventario
- PoS
- Project
- MRP
Se marcó esta pregunta
1
Responder
177
Vistas
Hi,
The reason your Odoo Restaurant (POS) receipt is not printing and the screen appears blank is usually due to a configuration or dependency issue. On Odoo Online (SaaS), if you don’t use an IoT Box, the POS prints via the browser by opening a PDF in a new tab. If your browser is blocking pop-ups, the window will stay blank and no receipt will appear. On on-premise installations, the problem may also occur if the IoT Box is not properly connected to the printer or if the required tool wkhtmltopdf is missing, which prevents Odoo from rendering the receipt.
To fix this, first check whether your browser is blocking pop-ups and allow them for your Odoo domain. If you want direct printing instead of browser PDF, configure an IoT Box and connect your thermal printer in Point of Sale → Configuration → Connected Devices. For on-premise setups, make sure wkhtmltopdf is installed and working by running wkhtmltopdf --version. After making these changes, restart your POS session, and the receipts should print correctly.
For a custom receipt, refer to the following modules.
* https://apps.odoo.com/apps/modules/18.0/pos_receipt_extend
* https://apps.odoo.com/apps/modules/17.0/pos_receipt_invoice_send_whatsapp
Hope it helps
¿Le interesa esta conversación? ¡Participe en ella!
Cree una cuenta para poder utilizar funciones exclusivas e interactuar con la comunidad.
Inscribirse
You must ask your questions in English, which is the language of this forum.
If you want help, you should provide more information about your environment (Odoo version, if you are using Odoo online, etc.) and the configuration of your POS.
Here you have the POS printers configuration manual for version 18.0. https://www.odoo.com/documentation/18.0/applications/sales/point/of.sale/configuration/epos.printers.htm l
---
Debes preguntar en Inglés, que es el idioma del fórum.
Si quieres ayuda, deberías aportar más información acerca de tu entorno (versión Odoo, si estás usando Odoo online, etc.) y la configuración de tu TPV.
Aquí tienes el manual de configuración de impresoras TPV para versión 18.0.
https://www.odoo.com/documentation/18.0/es/applications/sales/point_of_sale/configuration/epos_printers.html