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Hashir Amjad

If someone message on whatsapp after office hours. need to send automated reply . How can we acheive this in odoo. Appreciated if someone guide me on this.

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Desk Enterprise
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Hii,
To send automated WhatsApp replies after office hours in Odoo, you need to integrate WhatsApp with Odoo using a third-party service (like Twilio, Gupshup, or WhatsApp Business API) and implement logic to detect out-of-office hours and auto-reply accordingly.

Here's a step-by-step guide to achieve this:

Prerequisites
  1. WhatsApp Business API or provider (Twilio, Gupshup, 360Dialog, etc.)
  2. A custom Odoo module
  3. Your Odoo version (assume Odoo 14–18 CE/EE)
  4. A webhook or endpoint to receive incoming messages
1. WhatsApp Integration with Odoo

You need a service that can:

  • Send and receive WhatsApp messages
  • Integrate with Odoo via webhooks or APIs

Example: Twilio WhatsApp

  • Set up a Twilio WhatsApp Sandbox
  • Register a webhook URL that Twilio calls when a message is received
  • Use Odoo Controller to handle this webhook
Create a Custom Controller in Odoo

This controller handles incoming messages:

# controllers/https://your-odoo-domain.com/whatsapp/incoming

Ready-Made Modules

If you prefer a plug-and-play solution:

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Hashir Amjad
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I appreciated for your time and response. Let me clear you more on this. I have done whatsapp integration with odoo using meta business whatsapp. Its working fine. But scenario is that , whenever any customer message me on whatsapp after office hours. i need to send approved template to convey them our working hours. I am trying to use automation rules , but that is not working for my case. May be i am doing wrong configuration. Guide me if you have any idea about this to achieve my case