I am currently working with Odoo Helpdesk and have an external application where users can raise support requests. My goal is to ensure that whenever a user submits a request through my app, a corresponding ticket is automatically created in Odoo Helpdesk.

Additionally, once the ticket is created, I want the user to receive an automatic email acknowledgement confirming that their request has been received (I already created a template for this). This email should also serve as the starting point for any further communication related to the ticket.

I am implementing this integration using FastAPI. At the moment, I have a very basic endpoint that collects only minimal information from the user. But, I am unsure about the best approach for handling the email functionality:

@helpdesk_api_router.post("/ticket/add")
async def add_ticket(
        current_user: Annotated[schemas.User, Depends(user.get_current_active_user)],
        request: Request,
        request_user_data: schemas.AddTicket,
        env=Depends(odoo_env)
):
    try:
        search_departnment = env["helpdesk.ticket.team"].sudo().search([('id', '=', request_user_data.requestTypeId)])
        if not search_departnment:
            data = {
                "success": "false",
                "detail": "Request Type id not found",
            }
            return JSONResponse(content=data, status_code=404)
        # Create ticket
        ticket_data = env['helpdesk.ticket'].sudo().create({
            'wallet_id': request_user_data.walletId,
            'name': search_departnment.name,
            'description': request_user_data.description,
            'team_id': request_user_data.requestTypeId,
        })
        data = {
            "success": "true",
            "ticket_id": ticket_data.id,
            "ticket_number": ticket_data.number,
            "detail": "Ticket added successfully",
        }
        return JSONResponse(content=data)
    except Exception as e:
        # Handle exceptions, log errors, and return an appropriate response
        return JSONResponse(content={"detail": "Error processing the ticket"}, status_code=500)