Ir al contenido
Se marcó esta pregunta
gmailplugin
1 Responder
2965 Vistas
Avatar
Cliff Kujala

V16


What are the steps to reproduce your issue?
When using a Gmail account that has the Odoo Gmail Plug-In activated.
Open email from a person not existing as a Partner/Contact in our Odoo database.

What is the current behavior that you observe?
The system will AUTOMATICALLY create a new contact for the Company the plug-in connects to that email.

What would be your expected behavior in this case?
Odoo Contacts should only be created from the Gmail Plugin if we request it to do so. 

This is creating a bunch of duplicate companies in our database. 

How do we stop this from happening automatically?

Avatar
Descartar
Avatar
Cliff Kujala
Autor Mejor respuesta

Odoo Support says that this is not a bug, and it is the intended behavior of the Gmail Plugin.  I don't agree but that is what they said.  They said that I should use Automated Actions to stop the plugin from creating duplicate contacts, or use Data Cleaning, or manually Merge the duplicate contacts.


The best thing would be to either create an Automated Action within Odoo that stops a duplicate from being made. Here is a link to the documentation to set up an Automated Action:

https://www.odoo.com/documentation/16.0/applications/productivity/studio/automated_actions.html?highlight=automated%20action

Another Option may be to install the Data Cleaning App from the Apps page.

For the Duplicates you can also Merge them so there is only one or Archive the Duplicates. 
Avatar
Descartar
Publicaciones relacionadas Respuestas Vistas Actividad
Just migrate from odoo 11 to 14, but what about the gmail plugin ?
gmail plugin
Avatar
0
jun 22
2342
Using Google Workspace for Non-Profits
gmail
Avatar
Avatar
1
abr 24
3380
Gmail integration error
gmail
Avatar
Avatar
1
ene 24
2682
Outgoing mail server GMAIL Resuelto
gmail
Avatar
Avatar
Avatar
2
sept 22
18781
Wordpress plugin
plugin
Avatar
Avatar
1
dic 16
11196