Hi,

Helpdesk and field service are two separate elements of customer support and service management. Here is a description of each and when it is frequently used:

A helpdesk is a centralized system or group in charge of answering client questions, resolving problems, and providing support. Ticketing systems, live chat, email, and other methods are frequently used to do helpdesk operations remotely. Software for help desks optimizes communication, keeps track of support tickets, and guarantees that client inquiries are promptly answered. Helpdesk is appropriate for projects like, Remotely assisting clients with technological issues. Answering client queries, issues, complaints, etc.

Field service provides technicians or service representatives to the sites of customers to give on-site assistance, installations, repairs, or maintenance. It is especially beneficial when the needed service or support cannot be efficiently delivered electronically or calls for personal presence. Field service may be necessary for your situation as a business that sells auto garage doors and offers installations and repairs. Software for field service management makes scheduling, route planning, technician assignment, inventory management, and activity tracking at the job site more efficient. It makes ensuring that resources are used effectively and gives technicians and management real-time updates.

Regards