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When creating postpaid invoices for helpdesk tickets, the only documentation I can find involves creating a service order, a service type, and then invoicing the same amount of hours as the ticket has.

Are there any plans to /actually/ create an invoice from a ticket?  The current solution doesn't connect them at all.  Ideally, I would be able to connect a ticket to an open invoice for a customer (or alternatively automatically generate one), and then either have the option to send the invoice, or wait until other tickets were applied to it.  The ticket would then be shown as invoiced.  From the ticket view, I should be able to see which invoice it was applied to.

Is this functionality I need to build myself?  

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Thank you for this, apologies for not being specific about the version number (it was indeed the most recent.)

I'm new to Odoo and attempting to figure out if it's going to do everything my employer needs to do so that we can abandon a competitor (who I won't name here). Associating tickets with invoicing is critical, it's a relief to see that it was me that missed something.  It's unfortunate that the Sales Order needs to be created in advance, but maybe this is something we can work around.

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Am I correct in that there is no way to have the tickets itemized on the invoice?  So far, all the instructions I've found are a way to have one line item that's just a big pile of timesheet entries, all put together.

When we send an invoice to our clients, we need to be able to itemize what they're paying for; a vague single line titled "Service on Timesheets" is not good enough.  That's what I meant when I was trying to describe the problem.

If the process is to link tickets to service orders, that's fine. - but I can't send a customer an invoice with a single line item for multiple tickets.  I DO however need a single monthly invoice for multiple tickets.

Is this something that Odoo is able to provide?

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Please post the Version (17.0, 18.0, 18.3, etc) and Edition (Community or Enterprise) of Odoo your question applies to.

Odoo 18.0 Enterprise

Once you have a Sales Order with a service product setup with Invoicing Policy: Based on Timesheets, any time logged automatically increments the quantity you can invoice your Customer. 

You then decide when to Invoice them. Their Sales Order shows up in the Orders to Invoice Menu after the first timesheet entry is recorded against it. You can also specify a start and end date when creating the Invoice if you wish to bill weekly, monthly, etc.

The Helpdesk Team needs the Time Billing option enabled and each ticket selects the Sales Order line to increment. 

Invoices show the number of hours and the ticket(s) they went against. Each Ticket is linked to the Invoice it was included in:



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