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Hello everyone, in Odoo 17.2 online - our invoicing policy is quantity delivered. Say when when a customer orders 10 items, and one is damaged on arrival, we issue a credit (reverse invoice) for 1 unit. At that point, the quantity invoiced is showing as 9 units, therefore remaining "blue" and sitting in orders to invoice, as the delivered column is showing 10 units delivered, but now the invoiced column is showing 9 units delivered.


Is there a way to fix this so that when we issue a credit it will not suggest we need to invoice the order again? Our "To Invoice" list is now filled with such as examples, making it difficult to cleanly track which orders have not yet been invoiced, and orders that have been invoiced and Odoo suggesting it needs to be invoiced again. 


Thank you for your help. I hope I was able to explain the situation.

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Do you process a 'return' of 1 unit (damaged unit)?

If you did I believe the delivered qty would update to 9 units.

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I did return the item (in fact into scrap location as well) but the delivered quantities do not update. Note that my invoicing policy is quantities delivered as well.

Hope the moves are recorded as Customer (Return)-> Stock -> Scrap validated as 2 moves and not as Customer -> Scrap.

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Hello,
Take the damaged unit by return transfer. Then your delivery quantity will decrease by 1 unit.

Thanks

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