Přejít na obsah
Menu
You need to be registered to interact with the community.
This question has been flagged
1 Odpovědět
3747 Zobrazení

Hi all,

I would like to get the better solution to integrate with Zapier. If any one have an idea or any modules will you have, just suggest me well.



Avatar
Zrušit
Nejlepší odpověď

Is the only required functionality that agents submit tickets, and do the agents know which CRM to update? If this is the case (and assuming the SaaS CRM software you're using have Zapier integrations with the appropriate triggers/actions), a form software could easily solve the problem.

You would need to format the form with conditional logic that asks the agents to enter the relevant information for the ticket (CRM name, type: call vs email, date/time, notes, etc.), and upon form submission, Zapier would update the relevant CRM (likely using Paths).

If they don't know which CRM to update, you'll need to include some search functionality, but this should be doable (just a little more complex).

Avatar
Zrušit
Related Posts Odpovědi Zobrazení Aktivita
2
kvě 25
1263
1
dub 25
1185
0
bře 25
1343
0
bře 25
1223
0
led 25
10