How do i link an email with an existing ticket. I know the format for sending the ticket to the helpdesk team email alias. I am looking for a way of linking the whole email thread to a specific ticket i have already created
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Adding emails to existing Helpdesk Tickets (or Project Tasks or Opportunities) is possible with either of the Email Plugins.
https://www.odoo.com/documentation/18.0/applications/general/integrations/mail_plugins.html
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Warm Regards,
Joe Muraya|Prevention & Automation Services | ANQAD Systems Ltd
| M +254 111 034203 |
4th Floor Suite 6E Vision Plaza | Mombasa Road |
P.O Box 4756-00506 | Nairobi, Kenya |
http://www.anqad.com/
Sent: 24 April 2025 09:32
To: Joe Muraya <j.muraya@anqad.com>
Subject: Re: How do i link an email with an existing ticket
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Ray Carnes
Global Project Delivery
odoo