Is it possible to record calls using the VoIp feature?

Question

Hi,
I am evaluating the VoIP (Voice over Internet Protocol) for a project, and I cannot find in the documentation any mention of recording and storing phone calls. Is this possible via any configuration or module?
Thanks!

Cybrosys Techno Solutions Pvt.Ltd · Accepted Answer

Hi,
You can use a provider called Axivox
in Odoo for VoIP services. By using this, we can record audio by picking
up and speaking. Also, we can record music.

Hope it helps

Eduardo Fernandes · Answer

I know it's possible using 3rd party solution (integrations) like NUACOM. You can even have a pre-defined, automated message informing your clients that calls may be recorded. The call recordings are available on Odoo and you can restrict who has access to them.
In addition to that, you can also use AI to generate Call Summary, Topics, Action Items, Emotion, Transcription etc. I'll leave the link below for more information:
https://nuacom.com/integrations/odoo-crm/ [1]

[1] https://nuacom.com/i

Max · Answer

Hi!
You can use Oduist Connect (Twilio based) or Oduist PBX (Asterisk based) apps.
Both do call recording (with AI call transcript and summary).
Both Connect & PBX come in CE & EE versions.
You can download and try them for free from https://oduist.com

İlgili Gönderiler	Cevaplar	Görünümler
What module can I integrate for a call center? Çözüldü integration call calls odoo VOIP	3 Eyl 25	3470
VOIP ICE server VOIP	2 Eyl 25	2434
Feedback Request - Voice Calling from the VoIP module VOIP	1 Ağu 25	1317
Share ticket with all user in company support	1 Eyl 24	2464
Odoo Dialer Error VOIP	0 Eki 23	2189

Bu soru işaretlendi

Enjoying the discussion? Don't just read, join in!