Is it possible to record calls using the VoIp feature?

Question

Hi,
I am evaluating the VoIP (Voice over Internet Protocol) for a project, and I cannot find in the documentation any mention of recording and storing phone calls. Is this possible via any configuration or module?
Thanks!

Cybrosys Techno Solutions Pvt.Ltd · Accepted Answer

Hi,
You can use a provider called Axivox
in Odoo for VoIP services. By using this, we can record audio by picking
up and speaking. Also, we can record music.

Hope it helps

Eduardo Fernandes · Answer

I know it's possible using 3rd party solution (integrations) like NUACOM. You can even have a pre-defined, automated message informing your clients that calls may be recorded. The call recordings are available on Odoo and you can restrict who has access to them.
In addition to that, you can also use AI to generate Call Summary, Topics, Action Items, Emotion, Transcription etc. I'll leave the link below for more information:
https://nuacom.com/integrations/odoo-crm/ [1]

[1] https://nuacom.com/i

Max · Answer

Hi!
You can use Oduist Connect (Twilio based) or Oduist PBX (Asterisk based) apps.
Both do call recording (with AI call transcript and summary).
Both Connect & PBX come in CE & EE versions.
You can download and try them for free from https://oduist.com

Related Posts	Replies	Views
What module can I integrate for a call center? Solved integration call calls odoo VOIP	3 सित॰ 25	3436
VOIP ICE server VOIP	2 सित॰ 25	2414
Feedback Request - Voice Calling from the VoIP module VOIP	1 अग॰ 25	1268
Share ticket with all user in company support	1 सित॰ 24	2446
Odoo Dialer Error VOIP	0 अक्तू॰ 23	2160

This question has been flagged

Enjoying the discussion? Don't just read, join in!