Segurança do Odoo

Cópias de segurança/recuperação de desastres

• We maintain a history of 14 full backups of each Odoo database for at least 3 months: daily backups for 7 days, weekly backups for 4 weeks, and monthly backups for 3 months.
• Cópias de segurança replicadas em, pelo menos, 3 centros de dados diferentes.
• As localizações reais dos nossos centros de dados estão especificadas na nossa Política de privacidade.
• Pode também descarregar cópias de segurança manuais dos seus dados em tempo real a qualquer momento através do painel de controlo.
• You can contact our Helpdesk to restore an available backup to your live database or to a separate database.
• Failover de hardware: para serviços alojados em servidores físicos, onde a falha de hardware é possível, implementamos replicação local em hot-standby, com monitorização e um procedimento manual de failover.
• Disaster recovery: we maintain disaster recovery procedures designed to restore Odoo Cloud services and customer data following major infrastructure failures or disasters. See our Cloud Service Level Agreement for more details and detailed Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).

Segurança da base de dados

• Customer data is stored in a dedicated database and is not shared between customers.
• Data access controls isolate customer databases running on the same cluster, preventing access from one customer database to another.

Segurança da palavra-passe

• Customer passwords are protected using industry-standard PBKDF2+SHA512 password hashing, with salting and key stretching over thousands of rounds.
• Odoo staff cannot access or retrieve your password. If a password is lost, it must be reset.
• As credenciais de acesso são sempre transmitidas de forma segura através de HTTPS.
• Customer database administrators can configurar o limite da taxa and cooldown periods for repeated login attempts.
• Password policies: database administrators can enforce a minimum user password length. Other policies, such as required character classes, are not enabled by default because research has shown them to be counterproductive. See [Shay et al. 2016] and NIST SP 800-63b.

Acesso da equipa

• Odoo Helpdesk staff may access your account when necessary to investigate a support issue. They use dedicated staff credentials rather than your password, which they cannot access.
• Dedicated staff access allows our teams to reproduce reported issues without requiring you to share your password, while enabling staff actions to be separately controlled and audited.
• Helpdesk staff limit their access to the data, files, and settings necessary to diagnose and resolve your issue.

Segurança do sistema

• Todos os servidores do Odoo na nuvem estão a executar distribuições Linux reforçadas com os patches de segurança atualizados.
• Server installations are purpose-built and minimal, reducing the number of services that could introduce vulnerabilities.
• Remote server administration is restricted to a small number of trusted Odoo engineers and protected with personal multi-factor credentials.

Segurança física

Odoo Cloud servers are hosted in trusted data centers across multiple regions. All hosting facilities must meet our physical security requirements, including:

• Restricted perimeters accessible only to authorized data center personnel.
• Physical access controls using security badges or biometric authentication.
• 24/7 security camera monitoring of data center facilities.
• 24/7 on-site security personnel.

Segurança nos pagamentos com cartão de crédito

• We do not store credit card information on our systems.
• Credit card information is transmitted securely and directly to compatíveis com PCI payment acquirers. See our Política de privacidade for the list of providers.

Encriptação de dados

• Communications with customer instances are protected using HTTPS with 256-bit SSL encryption.
• Internal communications between servers are protected with end-to-end encryption.
• Our servers are continuously monitored and kept up to date with patches for SSL vulnerabilities.
• Our SSL certificates use 2048-bit keys with full SHA-2 certificate chains. You can verify the SSL rating aqui.
• Customer data, including database contents and stored files, is encrypted at rest with AES-256 in both production systems and backups.

Defesa da rede

• Data centers providers used for Odoo Cloud operate high-capacity networks designed to withstand large volumes inluding most Denial of Service attacks. Automated and manual mitigation systems detect and divert attack traffic at the network edge before it can disrupt service availability.
• Firewalls e sistemas de prevenção de intrusões nos servidores do Odoo Cloud ajudam a detetar e bloquear ameaças, como ataques de força bruta a palavras-passe.
• Customer database administrators can configurar o limite da taxa e a duração de bloqueio para tentativas de login repetidas ou configurar um CAPTCHA para mitigar ataques automatizados de força bruta.

Segurança do software

Odoo is open source, allowing its codebase to be continuously reviewed by users and contributors worldwide. Community reports are an important source of security feedback, and we encourage developers and security researchers to audit the code and report security issues.

Odoo R&D processes include code reviews that consider security aspects for both new and contributed code.

Concebido com segurança

The Odoo framework is designed to prevent common classes of security vulnerabilities by default:

• SQL injection is prevented by a higher-level API that generally removes the need for manually constructed SQL queries.
• Cross-site scripting (XSS) is prevented by a high-level templating system that automatically escapes injected data.
• The framework prevents RPC access to private methods, reducing the risk of exposing exploitable functionality.

See the Principais vulnerabilidades da OWASP section for more information about the protections built into the Odoo framework.

Auditorias de segurança externas

Odoo is regularly assessed by independent security companies engaged by our customers and prospects to conduct security audits and penetration tests. The Odoo Security Team reviews the findings and implements corrective measures where necessary.

We cannot disclose these assessment reports because they are confidential and belong to the organizations that commissioned them.

Odoo also works with an active community of independent security researchers who review our source code and help us continuously improve its security. Our security research and disclosure process is described on our divulgação responsável .

Principais vulnerabilidades da OWASP

The following summarizes how Odoo addresses common web application security risks identified by the Open Web Application Security Project (OWASP):

• Injection Flaws: Injection flaws occur when untrusted data is passed to an interpreter as part of a command or query, potentially causing unintended commands to be executed or data to be modified.

  Odoo relies on an object-relational mapping (ORM) framework that abstracts query construction and prevents SQL injection by default. Developers do not normally need to construct SQL queries manually: queries are generated by the ORM and parameters are properly escaped.

• Cross-Site Scripting (XSS): XSS vulnerabilities occur when untrusted content is included in a web page without appropriate escaping or encoding, potentially allowing an attacker to execute scripts in another user's browser.

  The Odoo framework escapes expressions rendered into views and pages by default, preventing XSS in normal usage. Developers must explicitly mark expressions as safe before they can be included as raw content in rendered pages.

• Cross-Site Request Forgery (CSRF): A CSRF attack attempts to make an authenticated user's browser submit an unauthorized request to a web application using the user's existing session.

  The Odoo website engine includes built-in CSRF protection. HTTP controllers do not accept protected POST requests without the corresponding security token. The token is provided when the user legitimately accesses the relevant form and cannot be forged by an attacker.

• Malicious File Execution: Remote file inclusion vulnerabilities can allow an attacker to load and execute hostile code or data on a server.

  Odoo does not expose functionality for remote file inclusion. Privileged users can customize certain features using expressions evaluated by the system, but these expressions run in a sandboxed and sanitized environment with access limited to permitted functions.

• Insecure Direct Object Reference: Direct object references expose identifiers for internal objects, such as records or files. They become a vulnerability when manipulating those identifiers allows unauthorized access.

  Odoo access control is enforced independently of the user interface. Exposing references to internal objects in URLs therefore does not bypass authorization: every request must still pass through the data access validation layer.

• Insecure Cryptographic Storage: Weak protection of stored credentials or sensitive data can expose users to unauthorized access, identity theft, and other forms of abuse.

  Odoo uses industry-standard secure password hashing (PBKDF2 + SHA-512 with key stretching by default) to protect stored user passwords. External authentication systems such as OIDC/OAuth can also be used to avoid storing user passwords locally.

• Insecure Communications: Sensitive information may be exposed when applications fail to appropriately encrypt network communications.

  Odoo Cloud enforces HTTPS by default. For on-premise installations, we recommend running Odoo behind a web server that provides encryption and proxies requests to Odoo, such as Apache, Lighttpd, or nginx. The Odoo deployment guide includes a Lista de verificação de segurança for securing public deployments.

• Failure to Restrict URL Access: Applications may expose sensitive functionality when authorization is enforced only by hiding links or URLs from unauthorized users.

  Odoo does not rely on the user interface or hidden URLs for access control. Every request must pass through the data access validation layer, so manipulating or directly accessing a URL does not bypass authorization. Where a URL intentionally provides unauthenticated access to sensitive information, such as a customer order confirmation link, the URL is protected with a unique digitally signed token and sent only to the intended recipient.

Comunicação de vulnerabilidades de segurança

To report a security vulnerability, please use our página de divulgação responsável. Security reports are treated with high priority and assessed by the Odoo Security Team. We work with reporters to investigate and remediate confirmed issues and, where appropriate, disclose them responsibly to Odoo customers and users.