Dear All,
We are in the process of evaluating the helpdesk.
We would like to know if there are automated workflows.
We would like to (let) send an email reminder to the customer after 5 days that he still has to provide requested (missing) information (or files).
If he has not sent anything after 10 days, we would (let) send him an email that the case has been temporarily closed and that he can reopen the case at any time by sending the requested information (or files).
Thanks, Mathias
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Financeiro
- Inventário
- PoS
- Project
- MRP
Esta pergunta foi sinalizada
1
Responder
1004
Visualizações
Yes, with automated actions
Está gostando da discussão? Não fique apenas lendo, participe!
Crie uma conta hoje mesmo para aproveitar os recursos exclusivos e interagir com nossa incrível comunidade!
Inscreva-se