Helpdesk App - Odoo 16

Question

Hi
I installed helpdesk app on our Odoo system, I provided my IT team with "User" access right and kept "Administrator" for myself.
The issue is when the ticket closed by John (IT Team Member), Patrick (from IT team too) can open it again and assign it to himself and close it.
How can we prevent such cases?
Thank you

Cybrosys Techno Solutions Pvt.Ltd · Answer

Hi,
1. Go to Settings -> Technical -> Security -> Access rights
2. Select the the user access right for help desk
3. Edit the Read, write, delete, and create access right accordingly.
You can refer to the YouTube video Security - Groups and Access Rights in Odoo 17
https://www.cybrosys.com/odoo/videos/technical/security-groups-and-access-rights-in-odoo-17 [1]

Hope it helps

[1] https://www.cybrosys.com/odoo/videos/technical/security-groups-and-access-rights-in-odoo-17

Powiązane posty	Odpowiedzi	Widoki
configure multiple email domains to send and receive emails email helpdesk odoo16features	0 wrz 24	2365
Odoo Helpdesk customer helpdesk odoo16features	1 sty 24	1828
Can't access helpdesk.team when using swedish language. Rozwiązane helpdesk l10n odoo16features	2 cze 23	3203
Salepersons' access for their own invoices - Odoo Enterprise V15 & V16 accessrights odoo16features Invoices Salespersons	2 lut 24	3293
v16 - v17: Helpdesk - Ticket Closed status on kanban view? Rozwiązane ticket helpdesk odoo16features v17	1 lis 23	2119

To pytanie dostało ostrzeżenie

Podoba Ci się ta dyskusja? Dołącz do niej!