Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
Hi
I installed helpdesk app on our Odoo system, I provided my IT team with "User" access right and kept "Administrator" for myself.
The issue is when the ticket closed by John (IT Team Member), Patrick (from IT team too) can open it again and assign it to himself and close it.
How can we prevent such cases?
Thank you
Hi,
1. Go to Settings -> Technical -> Security -> Access rights
2. Select the the user access right for help desk
3. Edit the Read, write, delete, and create access right accordingly.
You can refer to the YouTube video Security - Groups and Access Rights in Odoo 17
https://www.cybrosys.com/odoo/videos/technical/security-groups-and-access-rights-in-odoo-17
Hope it helps
Create an account today to enjoy exclusive features and engage with our awesome community!
Tilmeld dig| Related Posts | Besvarelser | Visninger | Aktivitet | |
|---|---|---|---|---|
|
0
sep. 24
|
1583 | ||
|
1
jan. 24
|
1276 | ||
|
2
jun. 23
|
2510 | ||
|
2
feb. 24
|
2128 | ||
|
1
nov. 23
|
1560 |
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
