Escales International
Escales International
Headquartered in Beirut, Lebanon with offices in Cannes, Paris and Dubai, Escales is a destination management company and luxury concierge services. Specializing in luxury travel around the world, Escales was looking for an ERP system that eliminates the redundancy of software systems and to allow collaboration between different teams across the world.

The Challenge:
Escales before Odoo ERP implementation had three systems divided into:
- A system for online reservation
- Another for customer and contact’s information
- An accounting software system to log the payments.

Besides the high cost of maintaining three different systems, it was challenge to scale operations due to the manual work required.
These together created a bottleneck for Escales, a need for a full ERP System appeared on top of Odoo ERP to streamline the operations all in the form of a single system solution. Escales needed a Contact module that provides full information on the level of contact as individual and on the level of the company along with a sales and reservation module that allows the customer to book reservations, an invoicing module that facilitates the invoice creation through a single click based on quotations and sales orders. In addition to an accounting system for the financial operations management in which it supports the multi-companies and the Lebanese chart of accounts.

Azkatech, the Odoo gold partner, handled the ERP implementation in Lebanon for Escales that helped them scale their businesses post covid-19 lockdowns. It empowered them to work remotely, collaborate across different countries and serves their customers in a timely manner.

The implementation consisted of:
- Customized Contact modules to fit the needs for Escales’ specific line of business including concepts of VIP, Resellers, Agents, Account managers
- Customized the sales modules to handle the reservation of luxury concierge services like Palaces, Jets, Villas, Meet & Greet…
- Integration with the accounting in a single click from quotation to invoices or bills for suppliers
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