Escales International

Industry: Travel & Tourism

Sector: Destination Management

Headquartered in Beirut, Lebanon, with offices in Cannes, Paris, and Dubai, UAE, Escales is a premier destination management company specializing in luxury travel worldwide. Facing operational inefficiencies with three separate systems for online reservations, customer information, and accounting, Escales needed a comprehensive ERP solution to streamline operations, reduce costs, and facilitate collaboration across global teams. Azkatech, an Odoo Gold Partner, implemented a tailored Odoo ERP solution that included customized modules for managing contacts at both individual and company levels, accommodating VIPs, resellers, agents, and account managers. The sales module was adapted to handle reservations for luxury concierge services such as palaces, jets, villas, and meet & greet services. Integration with the accounting module streamlined financial operations, enabling seamless invoicing from quotations and sales orders with support for multi-company setups and compliance with the Lebanese chart of accounts. This unified ERP system empowered Escales to scale their business, work remotely, and deliver exceptional service to their global clientele efficiently, especially post COVID-19 lockdowns.