Odoo Experience 2016
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Introduction to Odoo Studio: How to customize any screen
Gereed
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MRP: preventive and corrective maintenance of your machines
Gereed
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Odoo Website: The new page builder interface
Gereed
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MRP II Scheduler and Master Production Schedule
Gereed
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Odoo Studio: Build a complete app from scratch without development
Gereed
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Who is behind Odoo? How we train managers at Odoo
Gereed
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Implementation Methodology for mid-size & large companies
Gereed
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Advanced MRP KPIs and how they are computed (OEE, MTBR, MTTF)
Gereed
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MRP: Advanced traceability and costing
Gereed
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How UCM uses Odoo to manage its financial processes
VINCENT LAROYGereed
Odoo Helpdesk: A new application for customer service teams
Locatie: Main Theatre
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06-10-2016 11:30
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06-10-2016 12:20
(Europe/Brussels)
(50 minuten)
In this talk, you will learn how to set-up a customer service department with Odoo Heldesk, a new application of Odoo 10.
The first part of the presentation is dedicated to the configuration of the multiple channels for incoming tickets: email, web forms, .... You will learn how to automate the creation of support tickets from different sources and customize qualification forms.
The next part of the talk is dedicated to the tools Odoo offers to help you support the service: SLAs, knowledge center, public or private forums, service contracts, etc.
Finally, we will finish with a few tips and tricks to make your helpdesk operators more productive: how to automate events based on triggers, how to customize canned response, how to delegate a ticket in real time, how to do a group chat, how to convert an issue into a document in the knowledge base.