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Odoo Studio: Automated Actions
Hotovo
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Customer Success Story: How to use CRM, sales, delivery and invoicing in a brewery (Bertinchamps)
Hotovo
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MRP: preventive and corrective maintenance of your machines
Hotovo
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Who is behind Odoo? Culture & Management at Odoo SA/Inc
Hotovo
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Introduction to Odoo Studio: How to customize any screen
Hotovo
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Advanced MRP KPIs and how they are computed (OEE, MTBR, MTTF)
Hotovo
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Odoo Website: The new page builder interface
Hotovo
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Digitalize your CFO with the Financial cockpit
BDO - Grégoire TalbotHotovo
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Implementation Methodology for mid-size & large companies
Hotovo
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MRP: Integrated Product Lifecycle Management
Hotovo
Odoo Helpdesk: A new application for customer service teams
Poloha: Main Theatre
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06.10.16 11:30
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06.10.16 12:20
(Europe/Brussels)
(50 minut)
In this talk, you will learn how to set-up a customer service department with Odoo Heldesk, a new application of Odoo 10.
The first part of the presentation is dedicated to the configuration of the multiple channels for incoming tickets: email, web forms, .... You will learn how to automate the creation of support tickets from different sources and customize qualification forms.
The next part of the talk is dedicated to the tools Odoo offers to help you support the service: SLAs, knowledge center, public or private forums, service contracts, etc.
Finally, we will finish with a few tips and tricks to make your helpdesk operators more productive: how to automate events based on triggers, how to customize canned response, how to delegate a ticket in real time, how to do a group chat, how to convert an issue into a document in the knowledge base.
