Founded in 2017 in Texas, The Functionary is a Nearshore leading provider of business process support services to consumers, small business, mid market, and enterprise customers. 

We partner with retailers, OEMs and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices and Cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.

The Functionary has had phenomenal growth over the last few years and currently employs over 1,200 people in 19+ countries. Our clients range from SaaS companies and CX focused brands, to some of the largest technology companies in the world. 

Our purpose is to work together with our clients to provide the most seamless customer interaction. We do this by executing the “PPT” strategy: People, Process, and Technology. The combination of these three factors allows us to develop customized solutions that truly help companies scale.

In today’s fast-changing environment, we take pride in our agility and our strong ability to adapt to our clients’ evolving needs. However, despite this, one thing always remains constant: Our People First approach. We recognize the importance of investing in our staff, both professionally and personally. In the words of our Founder & CEO: “Beyond KPIs and statistics, what we are most proud of is having a curious team of talented professionals who work together to not only support clients and their customers, but also each other.”