Passa al contenuto
Menu
È necessario essere registrati per interagire con la community.
La domanda è stata contrassegnata
2 Risposte
6804 Visualizzazioni

I want our customers to view there helpdesk tickets online (like in the send message option), but i cannot find the variable that i need to put into the email template: ticket:acknowledgement.

Wich variable do i use for that?

we are using Odoo v12.



Avatar
Abbandona
Risposta migliore

Try access_url (for certain pages also website_url)

UPDATE

For sure, access_url does not exist in vacuum, it is an attribute of the model. I guess, you mean in your question the model 'helpdesk.ticket'. The object itself might be referenced differently depending on used controller. If I’m not mistaken in portal templates it should be ‘ticket’, in email templates it is object.

Besides, what do you mean by href="${access_url}"?? Dynamic variables should be used with ‘t-’ positioning. E.g.:

 <a t-attf-href="${object.access_url}">link</a>

 Take also in account that email templates and portal pages have different syntax. So, for example, ‘$’ is hardly applicable to sites.




Avatar
Abbandona
Autore Risposta migliore

i tried: <a href="${access_url}">link</a> and <a href="${website_url}">link</a> but that did not work...

Avatar
Abbandona

have a look at the update

Post correlati Risposte Visualizzazioni Attività
1
lug 20
4071
2
gen 24
4257
2
gen 24
9938
1
mar 21
9491
0
gen 19
7089