How can you handle the case where, a customer sends in a product for repairs, but this product was purchased prior to using Odoo? So there is no sales order that it ties to in Odoo's Sales Order history. You can't just make a new Sales Order as it would pull from your current stock, correct?. Or is it possible to make a Sales Order for a product with quantity set to 0 so it wouldn't pull inventory?
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v17 - Sales and Manufacturing
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It isn't mandatory for a repair order to have an associated sales order. Maybe the sales order number prior to Odoo can be captured as a note