Hi there,

Replies to CRM/Opportunity messages from customers  never make it to the server, due to wrong reply-to address.

Speak about killing a business ...

The root-cause:
is that the odoo code automatically takes the company name and puts it in the reply-to e-mail address, which breaks due to foreign language company name that is not taken care of correctly by the code, hence breaking the e-mail standards requirements that expect alphabetic characters only.

The easy workaround would be to force the reply-to field in the template, except that piece of code does not work either.

The next work-around would be to use the user e-mail address as reply-to.

Where in the code can we change that ? The e-mail is sent from the CRM/Opportunity screen.

What the code does is it takes the Sales Team e-mail address and prefixes it with teh Company name.

I woudl like to use the user e-mail instead, that proved to work, or just do not append the Company name to the Sales Team e-mail address.

Any pointer to the right python code would be appreciated.

Thanks.