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Hi All,

I am using Odoo15. When I am creating a Customer selecting parent_id (say 1000),  I am getting the mentioned error. I have checked the logs and the below got the below error.


bad query: INSERT INTO "mail_message" ("id", "add_sign", "author_id", "body", "create_date", "create_uid", "date", "email_from", "is_internal", "message_id", "message_type", "model", "parent_id", "record_name", "reply_to", "res_id", "subject", "subtype_id", "write_date", "write_uid") VALUES (nextval('mail_message_id_seq'), true, 3, '

Contact created

', '2022-11-04 18:02:48.485415', 2, '2022-11-04 18:02:48', '"Administrator" <admin@example\.com>',\ true,\ '',\ 'notification',\ 'res\.partner',\ 1000,\ NULL,\ '"Administrator"\ <admin@example.com>', 1001 NULL, 2, '2022-11-04 18:02:48.485415', 2) RETURNING id

ERROR: insert or update on table "mail_message" violates foreign key constraint "mail_message_parent_id_fkey"
DETAIL: Key (parent_id)=(1000) is not present in table "mail_message".



This is not happening if I create a company which is not having a parent ID. I am not getting why parent_id is getting passed to mail.message which is actually the parent_id of Customer getting created. Any idea why this is happening and how can it be resolved?

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Buang
Penulis

found a similar issue in the below link. But no answer found.

https://www.odoo.com/forum/help-1/account-follow-up-email-error-39090

Jawaban Terbai

Make sure that parent_id is not being inherited or overridden incorrectly in the mail_messagemodel or any related models. This could be causing

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Buang
Jawaban Terbai

Just as players must navigate the challenges in to progress, resolving this foreign key issue requires careful attention to ensure that all parent IDs are correctly referenced in the database.

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Buang

Absolutely! Just like in https://poppyplaytimechapter3.io where each step requires careful planning to avoid pitfalls, resolving foreign key constraints in Odoo demands a thorough check of parent IDs to ensure data integrity.

Penulis Jawaban Terbai

Issue resolved by using active_id in odoo.

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Buang
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