How to configure eBay in Odoo?

Create eBay tokens

In order to create your tokens, you need to create a developer account on the developer portal. Once you are logged in, you can create Sandbox Keys and Production Keys by clicking on the adequate buttons.


After the creation of the keys, you can get the user token. To do so, click on the Get a User Token link in the bottom of the page. Go through the form, log in with you eBay account and you will get the keys and token needed to configure the module in Odoo.

Set up tokens in Odoo?

To set up the eBay integration, go to Sales ‣ Configuration ‣ Settings.


First choose if you want to use the production or the sandbox eBay Site. Then fill in the fields Developer Key, Token, App Key, Cert Key. Apply the changes.

Once the page is reloaded, you need to synchronize information from eBay. Push on Sync countries and currencies, then you can fill in all the other fields.

When all the fields are filled in, you can synchronize the categories and the policies by clicking on the adequate buttons.

Accept account deletion notifications

Since September 2021, eBay requires supporting customer account deletion/closure notifications. As such, when eBay receives an account request for deletion, all eBay partners must confirm the reception of the request and take further action if necessary.

Odoo has a notification endpoint to receive those notifications, confirm the reception of the request, and handle the first set of actions to anonymize the account details in Contacts and remove the customer’s access to the portal.


Make sure to correctly set up your subscription to the marketplace account deletion notifications as eBay may temporarily disable the related eBay account until the subscription is completed.

Verify your installation of Odoo is up to date

In order to activate the endpoint, the module eBay Connector - Account Deletion must be installed. If your Odoo database was first created after September 2021, the module is installed automatically and you can proceed to the next step.

Update Odoo to the latest release

The notification endpoint is made available through a new Odoo module; to be able to install it, you must make sure that your Odoo source code is up-to-date.

  • If you use Odoo on or platform, your code is already up-to-date and you can proceed to the next step.

  • If you use Odoo with an on-premise setup or through a partner, then you must update your installation as detailed in this documentation page or by contacting your integrating partner.

Update the list of available modules

New modules must be discovered by your Odoo instance to be available in the Apps menu.

To do so, activate the developer mode, and go to Apps -> Update Apps List. A wizard will ask for confirmation.

Install the eBay Connector - Account Deletion update


You should never install new modules in your production database without testing them in a duplicate or staging environment. For customers, a duplicate database can be created from the database management page. For users, you should use a staging or duplicate database. For on-premise users, you should use a staging environment - you should contact your integrating partner for more information regarding how to test a new module in your particular setup.

To install the module, go to the Apps menu, remove the Apps search facet and search for ebay. If the module eBay Connector - Account Deletion is present and marked as installed, your Odoo database is already up-to-date and you can proceed with the next step. If it is not yet installed, install it now.

Retrieve endpoint details from Odoo

The endpoint details can be found in Sales ‣ Configuration ‣ Settings ‣ eBay. Click on Generate Token to retrieve your Verification Token.

Button to generate an eBay verification token in Odoo

Subscribe to account deletion notifications

Log in on the developer portal of eBay and go to Alerts & Notifications.

Overview of the Alerts & Notifications dashboard of eBay

To subscribe to deletion/closure notifications, eBay needs a few details:

  • An email address to send notifications to if the endpoint is unreachable.

  • The endpoint details:

    • The URL to Odoo’s account deletion notification endpoint

    • A verification token

Dedicated fields to enter the endpoint details


You can edit the last two fields once the email address field is filled out.

Verify the connectivity with the endpoint

After setting the retrieved endpoint details in eBay’s dashboard, consider testing the connectivity with the Send Test Notification button.

You should get the following confirmation message: “A test notification was sent successfully!”

Button to send test notification