Outlook to Odoo connector issues

Question

Hi
I have installed the Add-in Outlook to Odoo and get a new entry/company in Odoo every time I click on the circle Odoo Icon in an email.
It creates a new entry without I click on the "Add" - just by clicking the Odoo circle icon. It should just open the profile if it exists and give me the option to add it.
It also creates the same entry/company more times if I click the icon again. So duplicate data entry happens.
I also got a message about having to pay for entries made with this add-in and

Kenneth Svendlund · Answer

Thanks for that Ray.
Do you have any idea why I'm getting new company entries every time I click the Odoo icon in emails?
I don't click the "add" just open the panel and the company is created. If I open it again, the same thing happens, new entry of the same company...

Ray Carnes (ray) · Answer

Have you seen the *Pricing* section of  Outlook Extension — Odoo 14.0 documentation [1]  at https://www.odoo.com/documentation/user/14.0/crm/optimize/outlook_extension.html

[1] https://www.odoo.com/documentation/user/14.0/crm/optimize/outlook_extension.html

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