Přejít na obsah
Menu
You need to be registered to interact with the community.
This question has been flagged
3 Odpovědi
2143 Zobrazení

Problem:


When synchronizing Outlook calendar with Odoo, an issue occurs that affects the customer experience. During the synchronization process, Odoo automatically imports all the contacts associated with the email and adds them to the Contacts module.


This is not desirable, since only the contacts specifically created by the customer, such as customers, suppliers, employees, and other contacts relevant to the company, should appear in the Contacts module. Including all the contacts associated with the email interferes with the correct functioning of the tool.

We would like to know how to prevent this from happening or how to correct it as appropriate.


I need help.

Avatar
Zrušit
Nejlepší odpověď

This module helps you sync your Outlook contacts directly with Odoo v17. It connects your Microsoft Outlook account with Odoo, so any contact you add or update in Outlook will automatically appear in Odoo, and vice versa. No need to manually import/export contacts. It's useful for sales teams, managers, and anyone who uses Outlook to manage contacts daily. 

Avatar
Zrušit
Nejlepší odpověď

Hello Karol!


This is the standard behavior of synchronisation with Outlook Calendar (and also for Google Calendar).


The synchronisation extracts information about your meeting attendees and, if there is no match with existing contacts in your database, it automatically creates a contact in your database using the email address newly added to the contact list in your database.


As the Odoo calendar module needs contacts (res.partner records) to function properly, this is a behavior that cannot be avoided in standard.

Avatar
Zrušit
Related Posts Odpovědi Zobrazení Aktivita
1
úno 24
4726
2
pro 22
2322
0
dub 21
2782
3
pro 18
9271
1
led 18
5006