I am using Odoo 18 and want to create a Work Order directly from a Helpdesk Ticket. Ideally, when a ticket is received, I want to have an option to generate a work order related to that ticket, either manually through a button or automatically based on specific conditions.
Has anyone implemented this before? Is there a built-in feature for this in Odoo 18, or would it require custom development? If custom development is needed, what would be the best approach (e.g., automated actions, Studio, or a custom module)?
Any guidance or example implementations would be greatly appreciated. Thanks!