eMerge

eMerge is a Malta-based IT solutions provider specialising in the SME market, offering a comprehensive one-stop-shop for managed services, IT infrastructure, security, cloud solutions, and hardware and software. With an energetic team of specialised IT engineers, the company serves both local and international clients across a range of industries — from energy to healthcare — covering both public and private sector organisations. Focused on customer- driven solutions, eMerge takes the complexity of IT management off its clients' hands, allowing businesses to focus on growth while their systems are kept secure, efficient, and running at their best.

We wanted a system to complement our specific IT industry tool which would be able to streamline orders, delivery, job sheets, invoicing. We were also looking at updating our website, CRM and marketing.

We moved to Odoo with the Accounting app and progressed quickly to CRM, Sales, Purchase, Projects, Timesheet, Field Services and Helpdesk. We are still harnessing the value of Odoo  and Website, Marketing and direct integration with our remote management tool are in the pipeline.

Since moving to Odoo we have further reduced our carbon footprint, increased efficiency and we are offering our clients a clear visibility on the usage of services. We have eliminated bottlenecks and duplication of work when it comes to invoicing. Having a VAT ready report and syncing directly with our banks, we know in real-time our figures too.