DAP

About : The Personal Assistance Department oversees various services offered by Partenamut in the areas of home support and maintenance, such as: social assistance, family caregivers, occupational therapists, equipment rental or sales and service coordination. It is in the front line in the information, the care of the patients and in the dispatching of these in the various services. All these services work together and in close collaboration with numerous partners. These include home care and assistance coordination centers, family assistance centers, various associations and Telesecours. 

The challenges : To improve the coordination of all these services to optimize customer service, and to be able to respond more quickly and effectively to patients' needs. 

The result : The teams of the coordination centers are facilitated in their daily file management, the relationship between their beneficiaries and their service providers is optimized: standardization of the anamnesis process, time saving in the communication between all parties, reduction of double encoding, etc. The care processes of each service are constantly being improved. 

The solution : The implementation of multiple levels of patient support, with personalized care, more optimal allocation of service providers, and comprehensive patient follow-up. 

Main modules : CRM, Helpdesk, Project, Accounting, Documents, Website, Sign, eLearning, Employees en Data cleaning.