Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
Hi, I setup the helpdesk module to create a new entry when email arrives on support@mycompany.com. The entry is properly created, but there are a few things I don't understand:
1) how to send an automatic reply altering the subject with request ID?
2) how to reply to the customer from within OpenERP? It must be obvious but I can't find it.
3) does the helpdesk module track replies?
Create an account today to enjoy exclusive features and engage with our awesome community!
Üye Ol| İlgili Gönderiler | Cevaplar | Görünümler | Aktivite | |
|---|---|---|---|---|
|
1
Ağu 25
|
599 | ||
|
0
Mar 25
|
1984 | ||
|
0
Eki 24
|
1950 | ||
|
1
Eyl 24
|
2054 | ||
|
1
Ağu 24
|
2086 |
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
