Hello,

I am working with Odoo 17 Enterprise Edition and need assistance with enabling portal users to reopen their own support tickets. Currently, portal users are unable to reopen tickets that have been closed, but I want to configure it so that they can reopen their tickets if needed.

Is there a specific configuration or setting in Odoo 17EE that allows portal users to reopen their own tickets? If not, what would be the recommended approach to enable this feature? Should I adjust user roles, modify the workflow, or implement custom actions?

Any guidance or steps on how to enable this feature would be greatly appreciated!

Thank you in advance for your help!