How to Enable Portal Users to Reopen Their Own Tickets in Odoo 17EE?

Question

Hello,
I am working with *Odoo 17 Enterprise Edition* and need assistance with enabling *portal users* to *reopen their own support tickets*. Currently, portal users are unable to reopen tickets that have been closed, but I want to configure it so that they can reopen their tickets if needed.
*Is there a specific configuration or setting in Odoo 17EE that allows portal users to reopen their own tickets?* If not, what would be the recommended approach to enable this feature? Should I adjust user

Jaideep · Answer

An automated action to change the stage from closed if a customer replies on it might be a possible solution to reopen
https://www.odoo.com/forum/helpdesk-29/re-open-ticket-helpdesk-181636 [1]

[1] https://www.odoo.com/forum/helpdesk-29/re-open-ticket-helpdesk-181636

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