Hello Odoo Community, I'm currently using Odoo 18 for CRM, and I’ve set up Office365 for sending and receiving emails. When I send a message from the chatter, the customer receives the email, but the sender appears as: *From:* notifications@ (configured in *Alias Domain* under Settings → Technical → Alias Domains) *CC:* sales@ (configured in the Sales Team's *Email Alias* field) **What I Want to Achieve:** The email should be sent *directly from the user's Offic

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

CRM
e-Commerce
Financeiro
Inventário
PoS
Projeto
MRP

All apps

Todas as publicações Pessoas Emblemas

Marcadores (Ver tudo)

odoo accounting v14 pos v15

Sobre este fórum

Ajuda

Unable to Configure Office365 for Incoming and Outgoing Emails in Odoo 18 (CRM Chatter)

email office365 Microsoft365 v18 V18

1 Responder

1904 Visualizações

Adesh Paul

Hello Odoo Community,

I'm currently using Odoo 18 for CRM, and I’ve set up Office365 for sending and receiving emails. When I send a message from the chatter, the customer receives the email, but the sender appears as:

From: notifications@<domainname.com> (configured in Alias Domain under Settings → Technical → Alias Domains)
CC: sales@<domainname.com> (configured in the Sales Team's Email Alias field)

What I Want to Achieve:

The email should be sent directly from the user's Office365 email address (the one they are logged in with).
The customer should see the actual sales representative’s email instead of notifications@<domainname.com>.
When the customer replies, the reply should go directly to the sales rep’s email and also be logged in the Odoo chatter.

I would be grateful if someone could guide me on how to ensure that emails are sent from the correct user’s email and that customer replies are directed to the respective sales rep's email.

Thank you in advance!

Thanks & Regards,

Adesh Paul

Chris Dominiak (Intero Technologies GmbH)

Hi Adesh,

if you use mail templates to send your messages, you normally have the option to define dynamic conditions for the sender.

It is best to localise the mail template to be used for your request or create a mail template under App Settings -> Technical (accessible in developer mode) -> Email Templates

Make sure that you have entered the following in the From field: {{ (object.user_id.email_formatted or object.company_id.email_formatted or user.email_formatted) }}

If you then send an email in the CRM using this template via your account, your user's email should be displayed to the customer. If this is not the case, check your MS365 configuration in Entra again (https://www.odoo.com/documentation/18.0/applications/general/email_communication/azure_oauth.html?)

If the customer then replies to your email, Odoo should recognise the data record using a record ID provided and assign it to your message - all followers of the data record will then be informed that the message has been received.

I hope that I have been able to help you a little, or at least have given you another approach to overcoming your challenge.

Regards,

Chris Dominiak (Intero Technologies GmbH)

Está gostando da discussão? Não fique apenas lendo, participe!

Crie uma conta hoje mesmo para aproveitar os recursos exclusivos e interagir com nossa incrível comunidade!

Publicações relacionadas	Respostas	Visualizações
Where I can find Company Properties in Odoo 18? Resolvido v18 V18	3 mar. 25	6083
Error Sending Email: Client Not Authenticated email Microsoft365	2 dez. 24	2934
IMPORTING AND EXPORTING DATA v18 V18	1 nov. 24	2407
Odoo Evaluating Record Rules for Both Current and Target States v18 V18	0 nov. 24	2189
Is it possible to receive an email and log it to the chatter in contacts? Resolvido email chatter v18	1 set. 25	1770

Esta pergunta foi sinalizada

What I Want to Achieve:

Está gostando da discussão? Não fique apenas lendo, participe!