Hi Adesh,

if you use mail templates to send your messages, you normally have the option to define dynamic conditions for the sender.

It is best to localise the mail template to be used for your request or create a mail template under App Settings -> Technical (accessible in developer mode) -> Email Templates

Make sure that you have entered the following in the From field: {{ (object.user_id.email_formatted or object.company_id.email_formatted or user.email_formatted) }}

If you then send an email in the CRM using this template via your account, your user's email should be displayed to the customer. If this is not the case, check your MS365 configuration in Entra again (https://www.odoo.com/documentation/18.0/applications/general/email_communication/azure_oauth.html?)

If the customer then replies to your email, Odoo should recognise the data record using a record ID provided and assign it to your message - all followers of the data record will then be informed that the message has been received.

I hope that I have been able to help you a little, or at least have given you another approach to overcoming your challenge.

Regards,

Chris Dominiak (Intero Technologies GmbH)