When a product with an automatic trigger in the Reordering Rules requires manual intervention on the Replenishment Board ("Order Once" button), it indicates that something in the configuration or process is preventing the automatic reordering. Here are some common reasons and how to resolve them:

1. Check Reordering Rule Configuration

• Ensure Reordering Rule is Correctly Set:
  • Navigate to Inventory > Configuration > Reordering Rules.
  • Confirm that the Trigger is set to "Auto."
  • Check that the Minimum Quantity, Maximum Quantity, and Multiple Quantity values are properly defined.
• Stock Level vs. Minimum Quantity:
  • If the current stock is above the Minimum Quantity, the system will not trigger automatic replenishment.

2. Validate Product Configuration

• Product Type:
  • Ensure the product is of type Storable Product, as consumables and services do not generate stock replenishments.
• Route Configuration:
  • Verify the product has a valid replenishment route:
    • Buy for Purchase Orders.
    • Manufacture for Manufacturing Orders.
    • Custom routes (e.g., Drop Shipping or Make-to-Order).
• Vendor or BOM Assignment:
  • For products using the Buy route, ensure a vendor is set in the product’s Purchase tab.
  • For products using the Manufacture route, ensure a valid Bill of Materials (BOM) is defined.

3. Verify Scheduler and Automatic Replenishment

• Scheduler Execution:
  • Automatic replenishment relies on the scheduler. Ensure the scheduler is running properly:
    • Go to Settings > Technical > Automation > Scheduled Actions.
    • Locate the action named Run Scheduler or Replenishment Scheduler.
    • Confirm it is active and running at regular intervals.
• Immediate Triggering:
  • You can manually trigger the scheduler by navigating to Inventory > Operations > Replenishment and clicking on Run Scheduler.

4. Analyze the Replenishment Board Behavior

• Pending Actions:
  • The product might appear on the Replenishment Board if there are pending actions like awaiting vendor confirmation, insufficient BOM, or inventory adjustments.
• Dependencies:
  • Check for dependencies or stock reservations that could block the automated process. For example:
    • Outstanding Purchase Orders with delays.
    • Products tied to specific warehouse locations that are out of stock.

5. Common Issues and Fixes

1. Insufficient Stock in the Source Location:
   • If the replenishment depends on stock from a source location (e.g., internal transfer), ensure there is sufficient stock in that location.
2. Manual Trigger Set Temporarily:
   • Check if someone manually changed the trigger from Auto to Manual in the reordering rule.
3. Multi-Warehouse Configuration:
   • If you’re using multiple warehouses, verify that the product's route and reordering rule are aligned with the correct warehouse and stock location.
4. Access Rights:
   • Ensure the user running the scheduler has adequate permissions for inventory operations and replenishment.

Troubleshooting Tips

• Check Logs:
  • Review the logs under Settings > Technical > Logs > Scheduled Actions for any errors during the scheduler execution.
• Replenishment Simulation:
  • Simulate the replenishment by temporarily reducing the stock below the minimum quantity and observing the system's response.
• Test in Debug Mode:
  • Enable debug mode and verify all related configurations for the product, route, and reordering rule.

Conclusion

The issue likely stems from a configuration mismatch or a temporary blockage in the automation flow. By systematically reviewing the product setup, reordering rule, and replenishment scheduler, you should be able to identify and resolve the problem.

Let me know if you'd like step-by-step guidance on any of these troubleshooting steps!