Managing your repair workflow using the Helpdesk app in Odoo 17 can streamline repair operations that improve communication and improve customer satisfaction.

Here's how to do it:

1. Set Up the Helpdesk App

Navigate to the Helpdesk module in Odoo 17.

Configure a Helpdesk team specifically for repairs by going to Configuration > Teams and creating a new team labeled "Repair Services."

2. Create Tickets for Repair Requests

Customers or staff can create repair tickets through the customer portal, email, or manual input.

Tickets can include details such as customer information, repair type, device/product, issue description, and urgency level.

3. Automate Repair Stages

Configure stages for your repair workflow (e.g., Received, Diagnosed, In Progress, Quality Check, Completed).

Assign team members or technicians to each stage, ensuring clarity in task responsibilities.

4. Integrate With Repair Module

Enable integration with the Repair module for enhanced functionality.

Use repair orders linked to Helpdesk tickets to manage parts, costs, and time tracking.

5. Track Progress and Communication

Use the ticket dashboard to monitor ticket statuses, deadlines, and priorities.

Log internal notes, send email updates, or use the chat feature to communicate with customers directly through the ticket.

6. Generate Reports

Access repair performance reports in the Helpdesk module to analyze metrics like resolution times, costs, and customer feedback, optimizing the workflow.

This setup ensures a structured and efficient repair workflow within Odoo 17.