I would like to give the ability to my users to create helpdesk ticket from forum posts so we can provide them with additional help and information.
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Financeiro
- Inventário
- PoS
- Project
- MRP
Esta pergunta foi sinalizada
1
Responder
1461
Visualizações
You can do that by using these steps:
1. Make sure you have the Website, Helpdesk, and Forum modules activated.
2. Go to you Helpdesk configuration, enable the Community Forum feature, and choose which forums you want to give this access to:
3. When a user creates a forum post, they click on the three dots and then on Create Ticket:
4. And then a ticket will be created in that Helpdesk team. Also, you can navigate to the forum post by clicking on the forum post from the chatter of the helpdesk ticket:
Está gostando da discussão? Não fique apenas lendo, participe!
Crie uma conta hoje mesmo para aproveitar os recursos exclusivos e interagir com nossa incrível comunidade!
Inscreva-se| Publicações relacionadas | Respostas | Visualizações | Atividade | |
|---|---|---|---|---|
|
2
nov. 24
|
2693 | ||
|
|
1
jul. 24
|
1981 | ||
|
|
1
jul. 24
|
1452 | ||
|
|
1
jul. 24
|
1712 | ||
|
|
1
jul. 24
|
1919 |
