Hello everyone, brand new here. I have searched this but cant find an answer. Let's say a new customer emails me, how can I have that email show up in odoo. I understand it will show up if they are replying to me from an email I sent from odoo, but I'm talking about a new customer. I have set my incoming and outgoing email settings. Basically I just want any email sent to me from out side of odoo to show up in odoo. Thanks to everyone
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You need to use one of the Mail Plugins.
https://www.odoo.com/documentation/17.0/applications/general/integrations/mail_plugins.html
Odoo has no way of knowing about other emails you receive unless you tell it by using this feature to push the email into Odoo.
You will be able to create Contacts, Opportunities, Tasks and Tickets and push the email you receive to the newly created record. If you receive an email related to a Contact, Opportunity, Task or Ticket already in Odoo, you will be able to push the email to the existing record.
Hello,
Check this tutorial :)
https://www.cybrosys.com/blog/how-to-configure-outgoing-and-incoming-mail-servers-in-odoo-17
Hello everyone,
I've noticed a recurring theme in the Odoo community: the limitations of the standard email system. Many of you face issues with IMAP synchronization, the lack of a true unified inbox, and problems with forwarding and drafts.
We are Metzler IT GmbH, and we specialize in developing solutions for Odoo. After gathering extensive feedback from clients facing these very problems, we developed a module to solve them all.
Allow us to introduce our module: Mailedesk Mail Client.
This isn't just an integration—it's a full-fledged email client that allows you to:
- Get a real unified inbox with correct IMAP synchronization for "read" statuses.
- Seamlessly work with Gmail, Outlook, and IMAP/SMTP.
- Create and save drafts, and properly use CC/BCC fields.
- Handle all your email correspondence directly within Odoo, without switching to other applications.
If you're looking for a way to make email management in Odoo truly convenient and efficient, we invite you to check out our module.
You can find it on the Odoo Apps Store: https://apps.odoo.com/apps/modules/18.0/maildesk_mail_client
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Thanks, but like I said in my post” I have already set up my in and out going email settings. That isn’t the problem. Here is the problem. If I send you and email from with in Odoo and then you reply to that email, everything works fine. My problem is if someone Emails me from out of the blue it won’t show up in Odoo. Every potential customer out in the
realworld doesn’t use Odoo.