Pular para o conteúdo
Menu
Esta pergunta foi sinalizada
4 Respostas
19328 Visualizações

I have helpdesk setup in version 11 and it works great.

I would rather have emails come FROM (and have Customers REPLY) to the same email address that I have for creating tickets in the first place.

This way, even though I have different people responding and working on tickets, the replies to Customers will always come from the same address (which I can have them whitelist in advance).

How would this be possible? 


Avatar
Cancelar

Thanks, helped.

Thank you for your tip. Worked like a charm.

Melhor resposta

You can create an Automated Action that catches the emails just before they are sent and changes the address, just for helpdesk tickets:


if record.model == 'helpdesk.ticket':
    record['email_from'] = 'helpdesk@odoo.com'
    record['reply_to'] = 'helpdesk@odoo.com'
Avatar
Cancelar

In Odoo 13.0 (did not check other versions) you have to link the action to the Message object and adapt the code as well:

log("Action called for %d records" % len(records))

for mail in records:

log("action called for model %s" % mail.model)

if mail.model != "sale.order":

continue

mail.write({

"email_from": "demo_sales@therp.nl",

"reply_to": "demo_sales@therp.nl",

})

odoo 16 here thank you very much works perfectly

Melhor resposta

@Ray how can I achieve this in V17 ent ?

Avatar
Cancelar
Melhor resposta

Hey, that's a really good solution :) What if you have several "helpdesk teams"? For example, I have a team for support. Then I want the mail to go out from support@odoo.com. 

And then I have another team for Customer Care - I would like the mail to go out as customercare@odoo.com. 

Could you possibly help me with this? 

Avatar
Cancelar
Melhor resposta

Hi, sorry to hijack the thread but i have a similiar problem with Survey module.

The email_from get correctly changed by the action, but the reply_to no, it remain the address of my odoo user. Any hint?

I've adjuster the code to be:

if record.model == 'survey.survey':
    record['email_from'] = 'info@odoo.com'
    record['reply_to'] = 'info@odoo.com'
Avatar
Cancelar
Publicações relacionadas Respostas Visualizações Atividade
1
nov. 23
1928
1
mai. 25
627
2
jun. 25
1500
1
out. 24
1605
3
jul. 24
1726