VERTEX MANAGEMENT SERVICES L.L.C

Established in 1982 and licensed by the Central Bank in the UAE, Wall Street Exchange has been a prominent financial services provider in the UAE for over four decades. Operating under the names Wallstreet and Instant Cash, the company has multiple branches and diverse teams, catering to clients through both channels.

To tackle operational challenges and improve customer support for the organization, Voxtron implemented a robust Odoo Helpdesk and Ticketing system. The system adeptly captures inquiries, generates tickets, and allocates them to the appropriate department and agent, regardless of whether the customer contacts through Wallstreet or Instant Cash. 

Voxtron's Odoo solution goes beyond standard helpdesk features with real-time data recording and updates. It also included bulk data migration of the existing customer database to the new system, achieved through a specialized Odoo tool developed by Voxtron.

In addition to features like recording customer ratings, customized industry-specific fields in reports and dashboards, and ticket merging for multi-channel customer inquiries, this Odoo solution streamlined overall operations, improving customer service and data management across multiple channels.