If I check f.e. in the project app the possibility to sort in Kanban view, it is possible to sort the vertical view: I click on a ticket and move it vertically to where I want it, but it is only possible in the project app, not in Helpdesk?
In the Helpdesk I can move a ticket in the Kanban view per drag and... not with drop!
It always switches back to where it was. But it looks like it might be possible through settings?
Are there these settings? Where to find?
I want to put all the tickets in a column in an order for processing, is that not possible?
Ir general:
How or where could I put tickets in an order that, for example, can colleagues then process them in exactly that order? Do I do that outside of HELPDESK? If so, where?
