How to disable case-sensitivity for email aliases?

Question

Hi,
we are experimenting a lot with email aliases and auto creation of support tickets. We encountered a situation, where emails at support@domain.tld, which has an email alias created in OpenERP, were successfully transformed to a project issue. But emails at Support@domain.tld weren't recognized by OpenERP.
Can somebody confirm this? Is there a way to disable this behavior? (Without trying to force the email server to lowercase addresses.)

Kobus Wolvaardt · Answer

Hi,
We experience the same. Do you have a solutions for this?
I was thinking it should be possible to do a case insensiteve compare if I can find the place where that happens, but I have not.
Another solutions would be to link multiple emails, in a multi lang environment it would be great to link support and ondersteuning to support. Then the case issue could be partially solved by at least adding a camel case and a full upper case to the project. If someone does email SuPpOrT then they are bei

Kobus Wolvaardt · Answer

Hi,
We experience the same. Do you have a solutions for this?
I was thinking it should be possible to do a case insensiteve compare if I can find the place where that happens, but I have not.
Another solutions would be to link multiple emails, in a multi lang environment it would be great to link support and ondersteuning to support. Then the case issue could be partially solved by at least adding a camel case and a full upper case to the project. If someone does email SuPpOrT then they are bei

Christian Petzold · Answer

Hast du eine Lösung gefunden, ich habe nämlich das gleiche Problem.

MfG Christian

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