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hello:
i want to add button in some in my custome module when i click it it open chat window to partner or anu one i predefined  how can i trigger the chat ?

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Hello there,
I have one doubt.
Partner→ Customer who probably has the portal user account, not the DB user account.
Discuss app → free chat app window [ especially for internal users] may reply to live chat from website.

A customer’s first message creates a chat link in Discuss, but how can an internal user initiate the chat first?

There is another option available, WhatsApp.

Autor

the partner is contact ,

yes i use whatsapp module i dont Know how to open chat window 

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Hi,


Refer to the following blog that explains how to send messages via the discuss module.


* https://www.cybrosys.com/blog/how-to-create-send-messages-to-channels-on-the-odoo-15-discuss-module


You can add the message posting function to your button function.


Hope it helps

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Najlepsza odpowiedź

Hello there,

As you mentioned, you use WhatsApp, which can be accessed by hovering over a phone number in Contacts.


If you want to use this widget while inheriting the res.partner model, use a related field named 'phone'. With a phone field use,

<field name="phone" widget="phone"/>


Hope this information may help you.



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