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Backorders disappear when set to done in Inventory (Transfer from 1 to another warehouse location)

transfer backorder

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1899 Widoki

Miguel Michiels

Hello,

Whenever a backorder can be fulfilled (due to the arrival of new products) we will create a 2nd delivery order for an existing sales order. Have the setting enabled "Invoice what is delivered".

The thing is that we work with a picking zone (one warehouse location) and a shipping zone (second warehouse location). The goods are transfered from the picking zone to the shipping zone and are then shipped to the client. This works perfectly for orders and partial deliveries, but whenever we do this for a backorder the order leaves the picking zone (we can see that it is delivered to the shipping zone) but if I look in the shipping zone, we cannot validate the order because it is not there. As a consequence I cannot invoice this order either, and in the Sales tab, this order still has "nothing to invoice". Can anyone help on this? Thanks.

Jaideep

From the description, it appears you have a 2 step delivery method. 1 SO creating 1 Pick and 1 Delivery Order. In the process, you can create a backorder only for Pick or only for DO or for both.
What is the method used for creating a 2nd delivery order (back-order)?

Miguel Michiels

Autor

Hi Jaideep,

You are right. In fact we create the back order for step 1 , but not for step 2. If I do this, will this issue be solved?

Can I also, for existing backorders, duplicate the ones I made for Step 1 also to Step 2?

Miguel Michiels

Autor

Thanks a lot!! This works!

I just have 2 or 3 orders in the system like this, so I can easily rectify...

Jaideep

Hi Miguel,

Yes, if you create back-order in each step the issue will be resolved. In essence it is reflecting the users actions at each step. For eg. an SO having 5 qty, will create a 'delivery order' for 5qty and 'Pick' for 5 qty.

"Pick" has 5 qty, but only 3 in stock and picked. The user validates 3qty and creates a back-order for remaining 2 qty. The shipping team also validate only 3qty (as that is what is actually shipped) and create a backorder which creates a 'delivery order' for remaining 2 qty.

By not creating a back order, Odoo will cancel that step. In this case, it is like the customer doesn't want or your don't plan to ship the remaining 2 qty

For the sales orders where the backorders haven't been created:

Would you know how many such orders are on your system?

A couple suggestions : (You might have to test these before executing as I haven't done so)

1. Duplicate the 'done' delivery order and then manually modify the product & qty which are yet to be shipped

2. From each sale order, click the truck icon, this would bring up a screen with all the linked transfers. Create a new delivery order with the product and qty

2. Add a dummy product in each Sales order, this would create another delivery order which would hopefully have the dummy product + the undelivered products.

Hope this helps!

Best regards

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