Hello,
Whenever a backorder can be fulfilled (due to the arrival of new products) we will create a 2nd delivery order for an existing sales order. Have the setting enabled "Invoice what is delivered".
The thing is that we work with a picking zone (one warehouse location) and a shipping zone (second warehouse location). The goods are transfered from the picking zone to the shipping zone and are then shipped to the client. This works perfectly for orders and partial deliveries, but whenever we do this for a backorder the order leaves the picking zone (we can see that it is delivered to the shipping zone) but if I look in the shipping zone, we cannot validate the order because it is not there. As a consequence I cannot invoice this order either, and in the Sales tab, this order still has "nothing to invoice". Can anyone help on this? Thanks.
From the description, it appears you have a 2 step delivery method. 1 SO creating 1 Pick and 1 Delivery Order. In the process, you can create a backorder only for Pick or only for DO or for both.
What is the method used for creating a 2nd delivery order (back-order)?
Hi Jaideep,
You are right. In fact we create the back order for step 1 , but not for step 2. If I do this, will this issue be solved?
Can I also, for existing backorders, duplicate the ones I made for Step 1 also to Step 2?
Thanks a lot!! This works!
I just have 2 or 3 orders in the system like this, so I can easily rectify...