Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
In General - in CRM which sales person getting call from customer, the same sales person will create lead in ODOO>
But we have new requirement from management
There is a tele sales officer - she will contact customer and if customer interested to proceed , then she will assign the lead to sales person
We need to the tele sales officer and salesperson as well
can some one help us the step to get this result
By default the salesperson field can have only 1 user assigned. However there are other ways to track another user (the tele sales officer in your example).
1. In the process you describe since the tele sales officer would be creating the lead and then assigning it to sales person the "Created By" field would have the user id of tele sales officer.
2. In the addition to above there are extra fields (Source, Campaign, Medium) in the Extra Information tab which can be utilized for capturing tele sales officer
3. Also, both the sales person and tele sales officer are automatically followers of the document.
4. The change of assignment from tele sales officer to sales person is recorded in the chatter
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
