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When I register a payment, the amount is changed upon saving.
For example: 1. Create Sales Order 2. Create Invoice 3. Validate Invoice 4. Register payment for $15000 5. Review registered payment, but now it is only $14068.50
Looking into the database, I see another transaction for the difference, but it is unclear as to where it is going.
Please help!
Hi Guys,
A little more information. If I reconcile the payment and reapply it to this customer, once again entering $15,000, it still gets knocked down to 14,068.50, so at least this is consistent. I tried the same thing with another customer and the problem did not occur, but I have seen this problem once in the past with another customer's invoice. I compared the sales orders, invoices and customer information between one where this problem does happen and another where it does not and I cannot find any differences between the orders.
imgur.com/a/1QrHM
In the above link you can see what's going on, I'd really appreciate some help.
THanks!
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Register Payment for my invoices malfunctioned
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1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
Maybe you are adding taxes and that's changing the amount.
Thanks for the reply, but its the actual payment that is changing its value, not the invoice amount.