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Hello, we are a drinks retailer and are currently trialling whether Odoo is the right tool for us.

Our workflow is structured in such a way that we have predefined delivery tours for certain regions in our country. For example, region A is delivered on Monday, region B on Tuesday and so on.

We are trying to find out how we could implement this with Odoo.

When a customer is created, it is already clear, based on the delivery address, when he will be delivered. Let's say customer X lives in region B, so he will be delivered on Tuesdays. This should already be stored in the contact, then this delivery route should also be displayed in the sales order with the option to overwrite for special cases. Subsequently, all orders for a delivery day should first land in our planning department, where the best delivery route for the day is then planned, which also results in the order of picking, i.e. only then should the orders land in the warehouse in the correct order for picking.

Who knows how something like this could best be implemented? Thank you very much for taking the time to write this post.


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Jawaban Terbai

Hi and welcome! 👋 It's great that you're exploring Odoo for your drinks retail business — it sounds like your delivery workflow can definitely be modeled with some of Odoo's built-in tools (plus a bit of customization where needed).

Based on your workflow, here's how you could approach this:

🔁 1. Assign Delivery Regions and Days to Customers

You can add a custom field (via Odoo Studio or a developer module) on the customer/contact form to store:

  • Delivery Region (e.g., Region A, B, C)
  • Delivery Day (e.g., Monday, Tuesday…)

These fields can be manually assigned or automatically calculated based on the delivery address using a mapping or a small automation rule (e.g., via server actions or automated actions in Studio).

🧾 2. Show Delivery Day in Sales Orders (and allow manual override)

On the Sales Order form, add a related field that pulls the delivery day from the customer. You can make it editable so your team can override it for special cases.

  • You can use Odoo Studio to:
    • Add a field like Delivery Day
    • Set its default value from the customer’s delivery preferences
    • Allow manual override

🧠 3. Orders Go to Planning Before Warehouse

To make orders land in your planning department first, before they go to the warehouse:

  • Use a custom state or tag (e.g., “Ready for Planning”) in the sales order or delivery order workflow.
  • Orders with future delivery days can stay in this state.
  • The planning team can review all orders for a specific delivery day (using filters or custom dashboards), optimize the route, and then confirm them.

You might also look into Delivery Routes in Inventory > Configuration, and customize the delivery workflow accordingly.

🚚 4. Plan Delivery Routes and Picking Order

For actual route planning, you might:

  • Use Odoo's Delivery Orders and group them by delivery day/region.
  • Use a third-party route optimization app from the Odoo App Store (some offer Google Maps integration and delivery sequence optimization).
  • Once a route is confirmed, you can use Picking Waves or batch picking features in Inventory to generate picking lists in delivery order.

You can also add a field like Delivery Sequence on each order line or delivery order to control the exact order of picking.

Summary Workflow

  1. Customer has delivery region + day on record.
  2. Sales order auto-fills delivery day (can be overridden).
  3. Orders are filtered/grouped by delivery day for planning.
  4. Planning team sets delivery route & picking order.
  5. Orders move to warehouse for picking in the optimized sequence.

If you’re open to a bit of development, this workflow can be made really smooth. If you prefer to stay within standard features + Odoo Studio, it’s also doable with some creativity.

Let me know if you'd like some example screenshots or module ideas to support this!

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Penulis Jawaban Terbai

thank you so much for your reply. i will look into it

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Jawaban Terbai

Odoo have what they call Dispatch management. Function to plan distribution routes from deliveries.  

https://www.odoo.com/documentation/18.0/applications/inventory_and_mrp/inventory/shipping_receiving/setup_configuration/dispatch.html

But it is not fully what you need, as you cannot define a route on the customer and set related delivery date on the sales order.   But it give you functions to group pickings into routes. 

I would have asked an Odoo partner if they can develop on top of this.  The logic you need is not very complex. 

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